When I’m not actively building websites for clients, I happily answer support questions for WordPress.com through a third-party service.
My previous experience at service desks and teaching basic technology classes in public libraries has prepared me for this challenging yet rewarding work.
To maintain privacy, the names of users are not divulged in our service platform.
“I really like that Esther took her time to find a solution that suited me without rushing.”
“Esther was extremely helpful and knowledgeable about the problem I was facing. Thank you!”
“I am very new to the world of web design and was having a problem. Esther was so patient and helpful. I was barely able to explain the trouble I was having and she cleared it up so well.”
“Esther was very patient and helpful. I was so excited I was jumping ahead, which causes confusion and she gently reigned me in. She was really great, walked me through everything and answered all of my questions. Thank you so much.”
“Esther’s directions to this newbie were clear and straightforward. It took me less than a minute to accomplish what I wanted.”
“Esther was prompt, professional, and got us straight to the problem with my issue along with the answer. Couldn’t ask for better service….not even from a Queen!”
“Had a couple of basic pre-purchase questions on domains and using WordPress.com for a nonprofit. Esther was terrific to deal with. Helped turn me to WordPress.com instead of a competitor.”
“Esther was incredibly helpful. While what I was hoping to do wasn’t possible, she explained every alternative perfectly, and I made my decision based on her help. Thank you so much, Esther!”
“Esther was quick to solve my problem, which was important because WordPress is a vital way for me to promote my textile design business. She also gave me useful information that I requested regarding upgrading my account so that I can post videos of my designs.”
“Esther was very helpful in helping me solve the issues to get my blog site up and running. She is very knowledgeable, and walked step-by-step to guide me through the process.”
“Esther did great. She stuck with me through a lengthy conversation until she figured out what I needed and got me the answer. Thanks Esther!”
“Esther did a great job answering all my questions. She gave me links to check out for myself, and I am now going to become an upgraded customer at WordPress.com. I will move two of my main domains here after I get set up.”
Chase Digital Solutions 