Testimonials

When I’m not actively building websites for clients, I happily answer support questions for WordPress.com users through a third-party service.

My previous experience at service desks and teaching basic technology classes in public libraries has prepared me for this challenging yet rewarding work. To maintain privacy standards, the names of users are not divulged in our service platform.

“I am very new to the world of web design and was having a problem. Esther was so patient and helpful. I was barely able to explain the trouble I was having and she cleared it up so well.”

—a WordPress.com user

Clear

“Esther was very patient and helpful. I was so excited I was jumping ahead, which causes confusion and she gently reined me in. She was really great, walked me through everything and answered all of my questions. Thank you so much.”

—a WordPress.com user

Patient

“Esther’s directions to this newbie were clear and straightforward. It took me less than a minute to accomplish what I wanted.”

—a WordPress.com user

Clear

“Esther was prompt, professional, and got us straight to the problem with my issue along with the answer. Couldn’t ask for better service….not even from a Queen!”

—a WordPress.com user

Professional

“Had a couple of basic pre-purchase questions on domains and using WordPress.com for a nonprofit. Esther was terrific to deal with. Helped turn me to WordPress.com instead of a competitor.”

—a WordPress.com user

Terrific

“Esther was incredibly helpful. While what I was hoping to do wasn’t possible, she explained every alternative perfectly, and I made my decision based on her help. Thank you so much, Esther!”

—a WordPress.com user

Incredibly Helpful

“Esther was quick to solve my problem, which was important because WordPress is a vital way for me to promote my textile design business. She also gave me useful information that I requested regarding upgrading my account so that I can post videos of my designs.”

—a WordPress.com user

Quick

“Esther was very helpful in helping me solve the issues to get my blog site up and running. She is very knowledgeable, and walked step-by-step to guide me through the process.”

—a WordPress.com user

Step-by-step

“Esther did great. She stuck with me through a lengthy conversation until she figured out what I needed and got me the answer. Thanks Esther!”

—a WordPress.com user

Dedicated

“Esther did a great job answering all my questions. She gave me links to check out for myself, and I am now going to become an upgraded customer at WordPress.com. I will move two of my main domains here after I get set up.”

—a WordPress.com user

Great Job